How Do I Add a chatbot to My WordPress Site?
Among the various features offered by WordPress in designing a site is the use of chatbots. Increasingly popular in the digital world, chatbots provide quick and accurate answers to common user questions. Want to integrate it into your site to optimize user experience and interaction? This article is the ultimate guide to help you do so using either plugins or online tools.
Choosing a Chatbot Type
Long before integrating a chatbot into your site, it is crucial to choose a chatbot type. As surprising as it may be, there are two types of chatbot for wordpress each with specific features and benefits.
Usually based on natural language processing algorithms, chatbots have the ability to understand user requests by providing appropriate responses. Some of them are also equipped with voice recognition technology, which allows them to understand users’ spoken requests. They also use databases to store information about users to provide more accurate recommendations: these are the chatbots based on artificial intelligence. These can use machine learning to learn and improve their responses over time.
The second type are rule-based chatbots. They are programmed to provide elaborate responses based on predefined rules unlike those based on artificial intelligence. In either case, adding them to a WordPress site is easy and can be done in a variety of ways.
Creating the chatbot from scratch
Before setting up your chatbot, you need to define the objectives of your chatbot, develop and analyze all the scenarios. However, you can use free or paid online tools like: Chatfuel, Botsify, Dialogflow, etc. allow you to create a custom chatbot without programming skills.
Develop the Conversation Scenarios
Make sure you develop consistent conversation scenarios for your chatbot. These are indeed dialogues customized to your business that your chatbot will have with users. Make sure that the messages are consistent with your brand and that they meet the needs of the users. You can use conversational design tools to develop effective conversation scenarios.
Integrating chatbots into the WordPress site
Once you have developed the conversation scenarios, you need to integrate your chatbot with your WordPress site. You can use a chatbot plugin for WordPress or integrate your chatbot with your website via a widget or API. Choose one according to your budget.
Evaluate and Improve Chatbot Performance
Monitor engagement rates and conversion rates to evaluate the effectiveness of your chatbot. If necessary, adjust settings to improve chatbot performance. You can use chatbot analytics tools to track your chatbot’s performance and identify areas for improvement.
This method of creating a chatbot is ideal if you have specific chatbot needs and want to provide accurate and personalized answers to your users’ questions. However, it can be more expensive and require more time and resources.
Add an AI-Based Chatbot
Adding an AI-based chatbot to your WordPress site can be a great way to improve the user experience for your visitors and customers. It can help provide quick and accurate answers to user questions, offer 24/7 customer support and improve user engagement on your website. If you want to use this method, you should:
Choose a Chatbot Platform
There are several more advanced chatbot platforms available that can help you create an AI-based chatbot. Some of the most popular options include Dialogflow, Botpress, Watson Assistant, etc. These platforms require some programming skill and are more expensive than other chatbot options. Also, each has its own pros and cons, so be sure to do your research to find the best option for your business.
Next, move on to creating an account on your chosen platform. You will need to provide basic information such as your name, email address, etc. This information may vary depending on the platform you choose.
Develop the Conversation Scenarios
Before you start building your chatbot, you need to determine the most common questions asked by users and answer them concisely and accurately. By using AI, your chatbot can learn and improve over time, which means that the more, it interacts with users, the more accurate and efficient it becomes. You can also customize the chatbot’s appearance and behavior according to your preferences.
Integrate the Chatbot With Your Website
Most chatbot platforms offer easy integration with WordPress. You can integrate your chatbot with your website via a dedicated plugin or by using an integration code provided by the chatbot platform. Follow the instructions provided by the chatbot platform to integrate the chatbot with your WordPress site.
Using a Chatbot Plugin
One of the easiest ways to add a chatbot to your WordPress site is to use a plugin or extension.
Choosing a Plugin
There are several chatbot plugins for WordPress available on the market. Do some research to find the one that suits you best. The most popular chatbot plugins for WordPress are :
WP Chatbot
This is a user-friendly chatbot plugin that can be used to add a chatbot to your WordPress site. Having many features, it uses machine learning and speech recognition to understand users’ questions and provide them with accurate answers.
Tidio Live Chat
It is a live chat plugin for WordPress that also includes chatbot functionality. Very easy to install and use, it is possible to customize the chatbot messages.
ChatBot
More popular than the other plugins, it offers an easy to configure and customize interface, with various features such as: creating custom chat scenarios, integrations with email marketing tools, etc.
Landbot
Landbot is an easy-to-use drag-and-drop conversational chatbot creation tool to be integrated with your WordPress site. You have the option to integrate with other marketing tools.
While they are simple to use, make sure to read reviews and ratings before choosing one that is best for you.
Setting Up the Chatbot in the WordPress Site
After choosing the plugin to use, you need to install and activate it on your site. To do this, go to the “Plugins” section of your WordPress dashboard after logging in and click on “Add New”. Look for the name of the chatbot plugin you have chosen, install it and activate it.
Most chatbot plugins for WordPress have a user-friendly interface for configuration. You can customize the look and functionality: the opening and closing times, greeting and autoresponder messages of your chatbot according to your needs and brand.
Integrating the Chatbot Into the WordPress Site
Once you have configured the settings of your chatbot, it is important to integrate and test it. Integrating the chatbot into your website is done in different ways, depending on the plugin you choose. Some plugins allow integration via a widget, while others require adding a shortcode to a page or article. Follow the developer’s instructions to integrate the chatbot into your website.
However, this method limits customization and the responses provided by the chatbot may be based on predefined rules rather than artificial intelligence.
The testing part determines the effectiveness and usefulness of your chatbot. Ask it common questions to make sure it works properly. If you find any errors or problems, adjust your chatbot’s settings accordingly or consult the documentation.